Privacy Policy

Privacy Policy

Effective July 14, 2015 is owned and operated by Onduline North America, Inc. We respect the privacy of the visitors to this site and acknowledge the importance of protecting personal information.

Our privacy policy (“Privacy Policy”) is provided here to inform users of our policies and procedures regarding the collection, use and disclosure of visitor information received from users of the website located at This Privacy Policy may be updated from time to time for any reason; each version will apply to information collected while the policy was in place.

By using this site you are consenting to our collection and processing of your information as set forth in this Privacy Policy.

Age of Consent

By using this site you represent that you are at least 18-years old. If you are not at least 18-years old, please do not use this site.

Consent to Use Information

When you provide to us personal information to create an account, complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you are consenting to our collection of that information and our use of that information for that specific reason.

We may ask for personal information in order to send to you information about our company, products, store, or other general marketing messages. You will have the option to agree or decline the request, and your response will not have any bearing on your ability to use this online store.

You may ask to have your personal information removed from our database by sending a request by e-mail to or by sending a written request to us at the following address:

Attn: Privacy Matters
Onduline North America, Inc.
4900 Ondura Drive
Fredericksburg, VA 22407

Personal Information Collection and Use

Visitors do not need to have a personal account to access the content on this site. However, visitors may create a personal account on this site.

When you purchase something from this online store, as part of the purchase process, we collect the personal information that you give to us, including your name, postal address, payment information and e-mail address.

The personal information is used to complete the purchase transaction, verify payment authorization, secure payment, notify you about the status of the purchase and shipment, and deliver the purchased items.

Information Collection and Use

When you visit, our server logs automatically collect information from the browser on your computer including your computer IP address, your computer operating system type and version, your browser type and version, the date and time of your visit, the referring URL, and your exit page.

We may send to your browser one or more cookies to track your visits to this site, time spent on the site, and the pages viewed during your visits.

We may use web beacons to collect information that tracks your use of our website and enables us to customize our services and advertisements. We may receive an anonymous identification number from a web beacon if you come to our site from an online advertisement displayed on a third-party website.

We use software embedded in the pages on this site to track your visits to this site, time spent on this site, and the pages viewed during your visits.

We may also use server logs, cookies, web beacons, or other means to identify the domain from which you entered this site, the search terms you used on this site or in search engines leading to this site, and any pages within this site on which you clicked.

We use the collected information to understand how the site is being used so that we can improve the design and functionality of the site.

Remarketing Lists

We may create remarketing lists comprised of cookie information associated with visitors to this site. Each unique cookie is placed on the visitor’s computer during a site session. Subsequently, any of these visitors who received a cookie and later visit a site on the Google Display Network may be shown one of our remarketing ads.

We do not associate any personally identifiable visitor information with remarketing lists, cookies, data feeds, or other anonymous identifiers.

We do not share any personally identifiable visitor information with Google through our remarketing tags or any product data feeds that might be associated with our ads.

Cookies can be deleted from your browser. Browser settings can be adjusted to refuse all cookies or to prompt you before accepting a cookie that is being sent from a website to your browser. Please refer to the user manual for your browser for specific instructions on how to block or remove cookies.

Compliance with the Children's Online Privacy Protection Act

We do not knowingly collect personal information from children under the age of 13. Should we ever do so, we will comply with the Children's Online Privacy Protection Act (COPPA). Details about COPPA are available online at

Compliance with the California Civil Code Section 1798.83

California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding the disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us at: Attn: Privacy Matters, Onduline North America, Inc., 4900 Ondura Drive, Fredericksburg, VA 22407.

Sharing Aggregated Information with Third Parties

We may disclose aggregated visitor traffic data and statistics with third-party business partners, advertisers or others. This aggregated information will not reveal individual personal information.

Links contains links to other, third-party websites. The fact that we link to a third-party website is not an endorsement by us of the website or the products or service offered by that third party. We are not responsible for the practices, policies, or content of such sites, and these sites are not obligated to follow our Privacy Policy. These third-party websites may place their own cookies or other files on your computer, or collect data or solicit personally identifiable information from you. We encourage you to review the privacy policy on any site that you visit.

Service Providers

We work with trusted third-party companies that perform functions and provide services to us, including, without limitation, site hosting and maintenance, e-mail, e-commerce, website data analytics, and database storage and management. We rely on their commitments to data security, in addition to our own security measures, to maintain the security of the data and information we collect.

Shopify E-Commerce Platform

Our store is hosted on Shopify Inc., which provides to us the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify stores your data on a secure server behind a firewall.

For more insight, we encourage you to read Shopify’s Terms of Service ( and Privacy Statement (

Payment Through Shopify Platform

If you choose to use a credit card to complete your purchase, then Shopify stores your credit card data. The data is encrypted using Secure-Socket-Layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, Shopify follows all Payment Card Industry Data Security Standard (PCI-DSS) requirements and implements additional generally accepted industry standards. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All Shopify direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Cookies from Shopify Platform

The following list identifies the cookies that are used by the Shopify Platform. We provide this list to disclose the purpose of these cookies.

  • _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc.).
  • _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
  • _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
  • cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
  • _secure_session_id, unique token, sessional
  • storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
  • PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where.

Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement officials to enforce and comply with federal, state, and local laws. We may disclose any information that we have collected to government or law enforcement officials when legally compelled to do so or we otherwise deem it appropriate.

Notification of Changes

The effective date of this Privacy Policy is stated at the top of this page. Any changes to this Privacy Policy will result in a new effective date. Please check back from time to time to ensure you are aware of any such notices of changes in our privacy practices. Your continued use of this site will signify your acceptance of these changes.

Terms of Use

The terms of this Privacy Policy are incorporated into our Terms of Use. Please review our Terms of Use at

How to Contact Us

If you have any questions about this Privacy Policy, please feel free to write to us at:

Attn: Privacy Matters
Onduline North America, Inc.
4900 Ondura Drive
Fredericksburg, VA 22407

Records of Written Correspondence

We will retain all written correspondence that we receive, and we may use the information you provide to us in order to respond to you.

Glossary of Terms


A cookie is a small file containing a string of characters that is sent to a visitor's browser upon visiting a website. When the visitor returns to the website, the cookie allows that site to recognize the visitor's browser. Cookies may store user preferences and other information. Cookies can be deleted from your browser. Browser settings can be adjusted to refuse all cookies or to prompt you before accepting a cookie that is being sent from a website to your browser. Please refer to the user manual for your browser for specific instructions on how to block or remove cookies.

IP Address

Every computer connected to the Internet is assigned a unique number known as an Internet protocol (IP) address. An IP address can often be used to identify the location (e.g., country, state, or city) from which a computer is connecting to the Internet.

Server Log

The computer servers hosting a website automatically record the page requests made by a browser when a user visits a website. These server logs typically include the web request, Internet Protocol address, browser type, browser language, the date and time of the request, the referring URL, and one or more cookies that may uniquely identify the visitor's browser.

Web Beacon

Web beacons (also known as clear gifs, pixel tags or web bugs) are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users or to access cookies. Unlike cookies, which are stored on the user's computer, web beacons are embedded invisibly on the web pages and are about the size of the period at the end of this sentence. Web beacons may be used to deliver or communicate with cookies, to count users who have visited certain pages, and to understand usage patterns.